At Kunika Naturals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, or communicate with us.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Personal information: Your name, email address, phone number, billing address, and shipping address.
- Order information: Products purchased, order history, transaction details, and delivery preferences.
- Payment information: Payment status and transaction references provided by our payment service providers. We do not intend to store complete card details or payment credentials on our own servers.
- Technical information: IP address, browser type, device information, website usage data, and cookies or similar technologies, where applicable.
- Communication information: Messages, enquiries, feedback, and information you voluntarily share with our customer support team.
2. How We Use Your Information
We may use your information to:
- Process, confirm, and deliver your orders.
- Communicate order updates, delivery notifications, and customer support responses.
- Process eligible cancellations, refunds, and returns.
- Improve our website, products, and customer experience.
- Send promotional communications where permitted and, where required, with your consent.
- Prevent fraud, protect website security, and address misuse.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
3. Payment Security
Payments may be processed through third-party payment gateways. Your payment information may be subject to the privacy policies and security practices of those providers. We encourage you to review their applicable terms and policies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website performance, and improve your browsing experience.
You can manage cookies through your browser settings and any consent tools made available on our website. Disabling certain cookies may affect website functionality.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateways and payment processors.
- Courier, logistics, and order fulfilment partners.
- Website hosting, analytics, and technical service providers.
- Customer support and communication platforms.
- Legal, regulatory, or governmental authorities where required by law.
We expect relevant service providers to handle personal information appropriately and in accordance with applicable requirements.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance.
We use reasonable security measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent, or opt out of promotional communications.
Certain information may need to be retained to fulfil legal obligations or resolve disputes.
To exercise your rights, contact us using the details below.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. Please review their privacy policies before sharing personal information.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorisation where required by law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, website functionality, or legal requirements. The revised policy will be published on this page with an updated revision date.
11. Contact Us
For privacy-related questions, requests, or concerns, please contact:
Brand: Kunika Naturals
Email: info@kunikanaturals.com
Phone: +91 8178425108
By using our website, you acknowledge that you have read this Privacy Policy.