Refund, Return & Cancellation Policy — Kunika Naturals
At Kunika Naturals, customer satisfaction and product quality are important to us. This policy explains how cancellations, returns, replacements, and refunds are handled for purchases made through our website.
1. Return Eligibility
For hygiene and product safety reasons, we generally do not accept returns or exchanges of opened, used, or unsealed cosmetics unless the product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.
If you receive a damaged, defective, incorrect, or expired product, please contact us so we can review the issue and arrange an appropriate resolution.
Products reported as damaged or defective should ordinarily be reported within 48 hours of delivery, along with supporting photographs or an unboxing video, where available. Failure to provide a video will not automatically disqualify a genuine claim or restrict any rights available under applicable law.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incorrect, or expired, please:
- Contact us at [Insert Customer Support Email].
- Provide your order number and a description of the issue.
- Share photographs of the product, packaging, and shipping label, where possible.
- Retain the product and packaging until our team advises you on the next steps.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable law.
3. Order Cancellation
You may request cancellation before your order has been dispatched by contacting our customer support team.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us to discuss the available options.
If Kunika Naturals cancels an order or is unable to fulfil it after payment has been received, the applicable amount will be refunded to the original payment method or through another lawful method agreed upon with the customer.
4. Refund Eligibility
Refunds may be considered in circumstances such as:
- A confirmed damaged, defective, expired, or incorrect product.
- An order cancelled by Kunika Naturals after payment.
- An order that cannot be fulfilled or delivered, where a refund is appropriate.
- An approved return or other circumstance requiring a refund under applicable law.
For reasons of hygiene, a change of mind alone may not qualify for a return of cosmetics, subject to applicable consumer rights.
5. Refund Process and Timeline
Once a refund is approved, we will initiate it through the original payment method wherever possible.
Refunds are generally initiated within 5–7 business days of approval. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other financial service provider.
If your refund has not appeared within the expected period, please contact us with your order number and available payment reference.
6. Return Shipping Costs
If a return or replacement is approved because the product was damaged, defective, incorrect, or otherwise our responsibility, we will communicate the applicable return shipping arrangements.
For other approved returns, any applicable shipping charges or return costs will be communicated before the return is processed, subject to applicable law.
7. Products Not Eligible for Ordinary Returns
Unless a remedy is required by law, the following generally do not qualify for ordinary returns:
- Opened, used, or unsealed cosmetic products.
- Products damaged through improper storage or use after delivery.
- Products returned without prior authorisation, where authorisation is reasonably required.
- Products returned without their original packaging, where this prevents safe assessment or resale and the law permits refusal.
Nothing in this policy limits a customer’s statutory rights concerning defective, misrepresented, unsafe, or non-conforming goods.
8. Refunds for Failed or Undelivered Orders
If an order is returned to us because of a delivery failure, incorrect address, or unsuccessful delivery attempts, we will review the circumstances and contact you regarding redelivery or a refund, as appropriate.
Any deductions, where legally permitted, will be communicated clearly.
9. Contact Us
For cancellations, returns, replacements, or refunds, contact:
Brand: Kunika Naturals
Email: info@kunikanaturals.com
Phone: +91 8178425108
Please include your order number in all communications to help us resolve your request efficiently.
We reserve the right to update this policy from time to time. Any changes will be published on this page and will not override applicable consumer rights.