Shipping Policy — Kunika Naturals
At Kunika Naturals, we aim to deliver your favourite botanical beauty essentials safely and efficiently. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and related procedures.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
Processing may also be delayed if an order requires verification or if a product is temporarily unavailable. We will communicate material delays where reasonably practicable.
2. Delivery Timelines
Estimated delivery times after dispatch are:
- Metro cities and major urban areas: Approximately 3–7 business days.
- Other serviceable locations in India: Approximately 5–10 business days.
- Remote or extended-delivery areas: Additional time may be required.
These timelines are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier availability, weather, public holidays, and other operational circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
We may offer free shipping on selected orders, promotional campaigns, or purchases above a specified value. Any eligibility conditions will be communicated on the website or during checkout.
4. Order Tracking
Once your order has been dispatched, we may share a tracking number or tracking link through the contact details provided during checkout.
Tracking information may take some time to appear in the courier’s system. Please allow a reasonable period after dispatch before checking for updates.
5. Delivery Address and Contact Details
Customers are responsible for providing an accurate and complete shipping address, including the PIN code and a reachable contact number.
If you notice an incorrect address, contact us as soon as possible. Address changes may not be possible after an order has been dispatched.
Additional delivery attempts or address corrections may depend on the courier’s policies.
6. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact our support team with your order number.
We will review the tracking details and, where appropriate, coordinate with the courier to investigate the delay or delivery issue.
If an order is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution, including replacement or refund where applicable.
7. Damaged Packages
If your package arrives visibly damaged or appears to have been tampered with, please photograph the outer packaging, shipping label, and products, where possible.
Contact us promptly at [Insert Customer Support Email] so we can investigate and arrange an appropriate resolution.
8. Incorrect or Missing Items
If you receive an incorrect item or an order is missing a product, notify us within 48 hours of delivery, where possible, and provide your order number and relevant photographs.
We will review the claim and arrange an appropriate resolution in accordance with our Refund, Return & Cancellation Policy and applicable law.
9. Failed Delivery and Returned Shipments
Delivery may fail if the address is incomplete, the recipient is unavailable, or the courier cannot complete delivery after its permitted attempts.
If a shipment is returned to us, we will contact you where reasonably practicable to discuss redelivery or another appropriate resolution.
Any additional shipping charges will be communicated before they are applied and will be subject to applicable law.
10. Serviceable Locations
We currently intend to serve deliverable locations within India through our available logistics partners. Actual serviceability will depend on the PIN code and courier coverage shown at checkout.
International shipping, if offered in the future, will be subject to separate shipping conditions and applicable customs requirements.
11. Contact Us
For shipping, tracking, or delivery enquiries, contact:
Brand: Kunika Naturals
Email: info@kunikanaturals.com
Phone: +91 8178425108
Please include your order number in your enquiry so that we can assist you efficiently.
We appreciate your trust in Kunika Naturals and thank you for allowing us to be part of your beauty ritual.